SUPPORT CENTER
A little clarity
goes a long way.
Common questions
How does membership work?
Membership lasts for the number of days shown at checkout. There is no automatic renewal. Purchasing again extends your current access.
How do I change devices?
Sign in to CozaNex on the new PC to submit a device request. Ask an administrator to approve it. The previous device is revoked; allow up to two minutes for its session to expire.
Where are my downloads?
Published files appear under Downloads. A verified email and active membership are required to download them.
What if a payment is pending?
Open the receipt from Membership. If you approved the payment in PayPal, use Confirm payment. Retrying confirmation does not grant duplicate membership.
What happens after a refund?
Access granted by the refunded payment is revoked. A partial refund also requires a membership review by the administrator.
I forgot my password.
Use Forgot password on the sign-in page. Changing or resetting your password revokes desktop tokens and other active sessions.
Privacy at a glance
The portal stores account details, membership dates, payment references and connected-device names. The server stores the public device key and its fingerprint. The private key stays under your Windows user account.
Passwords are hashed. Card details are handled by PayPal and are not stored here. Session cookies are used for sign-in; this build includes no analytics trackers.
Administrators can see account and audit information needed to operate the service. Contact the operator for account or privacy requests.
The operator must publish contact details, applicable terms, refund policy and data-retention periods. This local preview is not a live checkout service.